Re:amaze

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About


Re:amaze is a helpdesk and customer messaging platform designed for sites and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. 


Businesses of all shapes and sizes also rely on Re:amaze for sales and message automation using features such as Re:amaze Cues (a way to automatically message online customers) and Re:amaze Live Dashboard (to monitor online customer activity in real time). Re:amaze also provides businesses a way to create and organize FAQ articles in a self-help center and displayed on the domain of their choice, embedded within their site/app, or triggered within chat experiences.


Features


  • Shared inbox for Email, Facebook, Twitter, Instagram support
  • SMS and MMS support
  • Integrated Chat
  • Message and engage your online customers with Reamaze Cues
  • Live dashboard for real time customer monitoring
  • Automatic Customer Satisfaction Surveys
  • Hosted and public Help Sites
  • Free built-in external and internal FAQs
  • Multi-brand and Multi-store management
  • Simple CRM and contact management
  • IP-based location and timezone tracking
  • Team collaboration and staff notes
  • Conversation events tracking
  • Automated workflows
  • Robust and flexible notifications
  • Customizable email templates
  • Automatic collision detection
  • Customizable notifications, tags, and filters
  • Response templates (canned replies)
  • Conversation permalinks
  • Autoresponders
  • Roles and permissions
  • Advanced reporting
  • JavaScript integrations with plug-and-play widget builder
  • Native integrations with 3rd party apps like Stripe, MailChimp, Google Analyics, Tag Manager, and much more
  • Works on mobile devices. iOS and Android mobile apps available.


What Others Are Saying


"We’ve been using Reamaze for more than 2 years now and just completed a thorough market review including Zendesk and Freshdesk. We decided to stick with Reamaze as they continue to improve their platform while focusing on the features that really matter." - Matthias


"What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cumbersome to manage all our communication channels." - Olga


"We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff." - Davis


"Reamaze has fundamentally changed how we interact with our customers and the speed with which we support them. It offers us central place to track all customer issues and inquiries and the tight integration with all of our existing systems had us up and running in a matter of minutes." - Adam


"Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers." - Haje

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