Just like the foundations of your office building, your knowledge base is fundamental to serving your customers. Whether you’re building an internal knowledge base or a self-service customer support centre, you must provide value to your readers.

Your knowledge base is an essential tool since it allows you to help more customers at the same time, without increasing costs or lowering quality.

Here’s a simple guide to creating a knowledge base that sets the standard for information in your industry.

Read More - https://document360.io/blog/beginners-guide-knowledge-base-organisation/

You must be logged in to post a comment

Log in