Creating a reliable customer support department is a critical step for all SaaS businesses. In most cases, SaaS companies charge their customers on a monthly basis. But, this also means that they have to provide stellar support when a client needs assistance.
The quality of your customer support can directly impact your company’s growth. More than 50% of people would rather abandon a purchase than deal with bad customer service. And, 17% of people are willing to spend more money with a company who provides a great experience.
Even with budget restrictions, there are many platforms you can leverage to improve your support team. In this article, we’ll go over some SaaS customer support tools that won’t break the bank.
Why Should You Deliver Outstanding Customer Support?
By the year 2020, projections suggest that customer experience will be more important than product prices. What’s more, customers who get a positive experience have a 74% chance of maintaining a subscription with the company for at least a year.
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