Debate is what drives industries and ideas forward, and everyone has their own opinions. In this From the Experts roundup, we asked CS leaders what their opinions are on some of the most discussed customer success topics. Nate Fiedler, Phil O’Doherty, Elizabeth Italiano, and Adam Joseph lent their ideas.

All four individuals were asked the same question:

What do you think is one of the most hotly debated topics in Customer Success and what’s your opinion on that topic?

Many of the answers revolved around how the role of customer success manager should work.