User onboarding, as a concept, is gaining in popularity. And this is a good thing since a weak or strong onboarding experience can pretty much make or break your SaaS business.
Discussion
NEW 7 years ago
@AndyM This is a great post with some really great onboarding tips. Just curious, what do you use to map out and define your user journeys?
andym
7 years ago
Thanks Travor. I also think that the post presents some important steps that can truly help reduce churn. As far as mapping and designing user journey, been working with different solutions for collecting BI data to define personas and goals (classic CRM solutions + internally developed applications). Same holds true for actual journey elements (contextual, emotional, functional...) and wireframing on top of overlapping areas with customer journey in general (using classic tools such as hubspot, smaply, autopilot... + own applications.) What would you reccomend?
NEW 7 years ago
Thanks Travor. I also think that the post presents some important steps that can truly help reduce churn. As far as mapping and designing user journey, been working with different solutions for collecting BI data to define personas and goals (classic CRM solutions + internally developed applications). Same holds true for actual journey elements (contextual, emotional, functional...) and wireframing on top of overlapping areas with customer journey in general (using classic tools such as hubspot, smaply, autopilot... + own applications.) What would you reccomend?
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