Hard skills refer to the job-related skills your staff have, from qualifications to vocational training and abilities. Soft skills are more about how employees work and interact with other people. In sociology, soft skills are often referred to as a person’s EQ (emotional intelligence quotient) rather than their IQ (intelligence quotient). 

A good way to think about soft skills is that they refer to who someone is, instead of what they know. But this doesn’t mean soft skills are set in stone. You can help someone to develop better soft skills than those they naturally have.

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