The Anatomy of an Internet Troll (And How To Turn Negative Feedback Into Positive)
Added by
veronicafis
7 years ago
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Customer Development
E-commerce
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Publicly available, negative customer feedback is an inevitable part of doing business in the 21st century. But the good news is that there are plenty of positives to be taken from negative feedback. 42% of consumers believe they should get a response within 60 minutes and over ⅔ expect a same-day reply.
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