What Do Companies with High Net Promoter Score Have in Common?

Added by grigoreraileanu 7 years ago in
Customer Service
Customer Success
Retention

We get asked this a lot - How do market leaders like Apple, Amazon and Netflix manage to maintain incredibly high customer satisfaction? How do they trigger such fanatical levels of brand loyalty and retain more customers than their competition?

Sometimes, the best way to realize the importance of something is to see it in action. We’ve studied companies with high Net Promoter Score — brands like Apple, Netflix and Amazon — to find out what unique characteristics set them apart from their competitors in customer loyalty.

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