What's Your Cancel Experience?

Added by jt_mcbride 8 years ago in

Customer Success

Marketing Strategy

Not enough conversation goes into the not-so-fun things like cancellation experiences. A customer cancelling your product is a huge area to learn from. Here's the steps you need to take to build a solution process, rather than a cancellation experience.

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Build a retention process that provides value for the user. Most churned customers left because there was a pain point they experienced - that could have been solved.

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