All topics on SaaS growth, marketing, customer success, product, sales and business.
SaaS Churn University
7 Ways to Make Your Customers Renew Subscriptions
Copywriting for Member Retention
3 Breakthroughs that are Game-Changers for Membership and Subscription Growth
The exhaustive guide to dealing with angry customers | Hiver Blog
A complete guide to reducing customer churn
Measuring customer satisfaction: The quintessential guide
Customer onboarding in SaaS: mistakes & how to avoid them | Hiver blog
Service recovery: Turn unhappy customers into loyal fans
8 Ways to Increase Customer Retention with Email Automation
Battle of the Churns: Customer Churn vs Revenue Churn
How On-Screen Interactive Guides Are Disrupting The Way we Use Software
4 Advanced Ways to Reduce Churn Rate & Make Customers Happy
"Is it a good idea to switch monthly plans with quarterly to reduce the churn rate in an SaaS business?" Answer by @NikkiElizDemere
Different Ways to Onboard Trial Users and Their UX Score - Userlane Blog
Advanced Psychological Triggers that Lead to User Activation and Retention
SMS APIs have a lot to offer SaaS platforms. However, it's not always easy to know when and how to integrate, so here's our top FAQs on SMS/SaaS integration
We don't understand how churn truly kills us
Understanding SaaS Churn Metrics: Why all churn is not created equal
Why your Software needs Guidance despite Great UI and UX Design
For SaaS, the mobile landscape is changing: are text messages still relevant?
Is Your Net Promoter Score Biased?
Six Advanced Onboarding Steps that Lead to Retention
How did Amazon build and keep such an impressive NPS
What Does A Donald Trump Presidency Mean to Tech World?
Selling To The Wrong Customers Is Crippling Your SaaS Growth
Debunking SaaS Churn Rate for Subscription Services
Matt Goldman – How To Reduce Churn and Retain Your Customers
How SaaS Sales Teams Can Reduce Churn - Mattermark
How to Reduce Churn and Save Your Doomed SaaS Product