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The 7 Deadly Sins of Customer Retention

Added by grigoreraileanu 7 years ago in
Customer Growth
Customer Success
Retention
SaaS Metrics

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How Google Improves User Experience with the HEART Framework

Added by tymagnin 7 years ago in
Onboarding
Retention
User Experience

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Beyond NPS & Exit Surveys: What You Should Be Asking Prospects & Customers

Added by authorkate 7 years ago in
Customer Success
Engagement
Retention
User Experience

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How to Increase SaaS ROI with Marketing KPIs

Added by misschristinac 7 years ago in
Marketing Strategy
Retention
SaaS Metrics

4

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How to Measure Customer Retention Rate

Added by tymagnin 7 years ago in
Churn
Retention
Product Management

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The 4 Customer Retention Metrics You Need to Measure Now

Added by tymagnin 7 years ago in
Churn
Retention
Product Management

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Your 7-Step Essential User Onboarding Checklist

Added by wsteward 7 years ago in
Churn
Customer Success
Early Traction
Retention
User Experience

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Fighting Back: 10 Ways To Prevent Recurring Billing Chargebacks

Added by authorkate 7 years ago in
Churn
E-commerce
Pricing
Retention

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Experts Share 14 Ways to Reduce Time-To-Value in your Product

Added by gracenimmooxd 7 years ago in
Customer Development
Retention

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Minimum Viable Customer Retention

Added by tymagnin 7 years ago in
Customer Development
Onboarding
Retention

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Hacking Growth With The Rule of 72. Part 4: User Retention Optimization

Added by iriniad 7 years ago in
Growth Hacking
Retention
User Experience

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How LINE Saved Its IPO by Simplifying Its User Onboarding Experience

Added by tymagnin 7 years ago in
Engagement
Onboarding
Retention

1

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How To Win Back Cancelled Customers Before They Churn

Added by authorkate 7 years ago in
Churn
Engagement
Retention

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5 Effective Methods for Measuring Customer Loyalty

Added by LisaAbbott 7 years ago in
Customer Growth
Customer Success
Retention
SaaS Metrics

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Personal Service at Scale - The Secrets of Ari Klein, Head of Customer Success at DocSend

Added by LisaAbbott 7 years ago in
Churn
Customer Growth
Customer Success
Retention

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How to use email marketing automation to improve free trial conversion rates

Added by viktoregri 7 years ago in
Customer Success
Onboarding
Retention

0

4

The Secret Ingredient to Successful Push Notifications

Added by tymagnin 7 years ago in
Growth
Mobile
Retention

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16 Ways To Master Customer Success From Industry Leaders

Added by LisaAbbott 7 years ago in
Customer Growth
Customer Success
Retention

7

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User onboarding: autoresponders are dead, use API calls instead

Added by viktoregri 7 years ago in
Customer Success
Onboarding
Retention

0

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Measuring the ROI of Support at Segment

Added by brentsummers 7 years ago in
Analytics
Customer Success
Retention

1

7

Startups: Are You Getting Enough Customer Feedback?

Added by amanda_tessier 8 years ago in
Churn
Customer Growth
Customer Success
Retention

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Master The SaaS Customer Lifecycle Funnel: Acquire, Engage, Retain

Added by authorkate 8 years ago in
Engagement
Retention
SaaS Metrics

1

What Happens When You Confuse Repeat Business With Customer Loyalty

Added by LisaAbbott 8 years ago in
B2B
Churn
Customer Success
Retention

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