Measure the efficacy of your customer success program with OpenView's Benchmarks for Customer Success. Access the free report here.

Additional reports will be made available in the coming weeks on sales, talent and marketing.

Many software companies have already realized the vast benefits a customer success function can bring to their organizations. That said, with the all-important role that customer success plays comes the need to audit the market and reevaluate goals consistently. CS professionals should use industry benchmarks to ensure they are contributing to their companies’ bottom-line and long-term success.

In this report, we present customer success benchmarks so you can track your progress against your peers. We also provide core recommendations around how to grow and structure your team, set and track goals and compensate team members to ensure incentives align with said goals.