Are you ready to take on improving your Customer Experience? 

To measure CX, you need a comprehensive view, these three metrics help you get there by “thinking in terms of layers.”

-Net Promoter Score delivers the big picture of customer loyalty over the long-term. 

-CSAT can measure overall satisfaction on a number of attributes so you can discover and refine those that are most meaningful to your customers. 

-Customer Effort Score dials in on one attribute, effort, and is incredibly useful for smoothing the customer’s path to their desired outcome.

Check it out....