We recently started using in our company CRM-system BPM'online https://www.bpmonline.com/. It is really a friendly system. Contacts can be esily transfered to the system from excel and It is modern and pleasent to work with. The system give an amazing progressive standard for the process modeling:BPMN. We can discuss with our mates or with our sales agreements, every work will be saved. This system also allows the designing process diagrams. The most interesting feature which BPM have is its working without writing a code.