In the near future, customer support will be much more automated. Chatbots, artificial intelligence (AI) and other forms of automation come into play in the IT industry. As adopting to this technology wave, challenges are inevitable and help desks have to overcome for it to be on the top.

In this guide, you'll explore a lot about the current challenges IT help desks have to face before they adopting the future technologies and how will help desks evolve in the future that connects the dots between support and the customer for the hopeful future.