Let's start off with something lighter than outright, embarrassing failure... What's your general feeling about assembling flat-packed furniture? After putting together a desk and a couple of chairs yesterday, I'm still irked. Every hole is drilled about half an inch wrong so you have to have some kind of vice to align the damn thing, but that's not the main problem... The problem was my own approach to building the chair because — and the stereotype fits — I didn't bother much with the instructions. If I wasn't careful, my Flärdfull could end up looking more like a bloody Grönkulla because I'd used screw 440A instead of 442B and now the whole thing's wrecked. Even Ikea pokes fun at how people have trouble assembling their furniture It works just the same in your business. But the added problem is that instructions don't come in the box — you need to write a process yourself and those are the instructions. But what happens when you've got the process? Unlike a flatpacked table, you