MadCap Flare is a Help Authoring Tool, and in the past the market was dominated by just a few key players – these include Adobe RoboHelp, MadCap Flare, and HelpNDoc.

You would traditionally find HATs (Help Authoring Tools) like MadCap Flare being used by enterprise companies (usually the only organisations that can afford the price). These are commonly found in the healthcare, pharmaceutical, technology, education, financial and consulting, and manufacturing industries. For example, Hewlett Packard has used Flare to produce 15 responsive help sites including video and PDF formats for its Application Delivery Management (ADM) software products.

Flare enables technical writers and teams to write their documentation collaboratively, in conjunction with subject matter experts. Documentation is published on a variety of mediums, with formats including PDFs, websites, printed manuals and booklets.

MadCap Flare is often seen as a very expensive Help Authoring Tool. As a result, many companies are looking for alternatives – and perhaps they are already using Flare. 

But they may be wondering, is MadCap Flare still worth the price?

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