Jake Peterson, VP of Succcess at Segment explains how he measures the ROI of his team. Using a combination of data from ZenDesk and SalesForce, he's able to answer questions like:

• Does our support team have a positive impact on activation or revenue?
• How much does our support team cost?
• How can we better prioritize new product requests?
• How can we scale our success team?

Jakes also went so far as to include pre-built queries so you can get started right away with measuring the ROI of your team too!