New York City’s yellow cabs are a universal symbol of urban transportation. A person stepping to the curb, raising their hand, and hailing a taxi is an internationally recognized image of New York’s speed — and convenience. Visitors and New Yorkers alike know the reality isn’t quite as glamorous: poor customer service, long waits in the rain watching occupied cabs zip by, and a dearth of availability in off-hours are all part of the taxi experience.

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