At this point, we’re roughly midway through the process. The Attract, Convert and Experience stages have led your prospects through the steps to become users of your product, but now the time has come to unlock the next achievement in your customer development. Subsequent installments of our full breakdown will explain the remaining stages. At this time, however, we’ll detail the next part of the SaaS Marketing Journey, the Success phase.

This stage of the SaaS Marketing Journey focuses on the customer success relationship, which in turn leads into the long-term retention businesses need to grow.