Knowledge base tools are the future of customer support.

81 percent of all customers try taking care of matters themselves before reaching out to a live representative, according to Harvard Business Review.

It’s no longer about cutting down service costs. When you use knowledge base tools, you deliver a better customer experience, as you’re available all day, every day.

Your clients find everything they need on your website to get the most out of every interaction with your product. And get to solve problems by themselves, with no need for human interaction.

There’s so much that you can achieve by investing in knowledge base solutions and knowledge base tools for your business.

Here are five ways you can use sophisticated knowledge base tools to improve your relationship with customers and increase efficiency across departments:

Self-service customer support
Online collaboration platform for your employees
Efficient resource for training current staff and new hires
A tool to glean useful feedback from your existing users
A source of web traffic

Read More - https://document360.io/blog/knowledge-base-tools/