Given that customer success is still a relatively new field, there isn’t a handbook on how to manage a successful team. Compensation is a particularly hot debate in this field, as teams are operating at the intersection of both company and customer goals and often experience significantly higher levels of burnout.
While there isn’t a one-size-fits-all solution, we think it’s valuable to explore various compensation packages around renewals, upsells, churn, etc, and speak to the experts about which approaches they’ve seen work well and which ones don’t.
Check out this webinar replay.
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