One of the most frequently asked questions that we get about Net Promoter Score is “Do I have a good NPS score?” or “What is a good Net Promoter Score?” And even though we repeatedly tell our clients and readers that Net Promoter Score is irrelevant, we do understand the idea that comparing performance to other companies can help them show a more accurate picture of where they are standing at in a competitive landscape.

But comparing Net Promoter Scores is a complicated and confusing process. There are variety of factors you need to look at to figure out whether it’s good or bad. We try to simplify you this process by listing some of the steps you need to go through to determine where you stand among your competitors.