Why the Customer Success Manager is the Product Manager’s New BFF

Added by NikkiElizDemere 10 years ago in
Customer Development
Customer Success
Product Management

3

Customer Success Managers are well-positioned to help develop, improve, and update products. Here are ways they can make life easier for Product Teams.

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Discussion

LisaAbbott

LisaAbbott

NEW 10 years ago

Yes! There are so many reasons to break down the silos and learn from/help each other win customers. I wonder how many Product Teams view Customer Success in this light?  When I made the move to B2B, at first I really didn't understand the difference between Customer Success and Customer Support.
1 reply
trevorhatfield

trevorhatfield

10 years ago

This makes so much sense @nikkielizdemere. What primary differences have you seen between B2B and B2C in this sense @lisaabbott?

trevorhatfield

trevorhatfield

NEW 10 years ago

This makes so much sense @nikkielizdemere. What primary differences have you seen between B2B and B2C in this sense @lisaabbott?

sidneysil

sidneysil

NEW 7 months ago

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