Customer Success Managers are well-positioned to help develop, improve, and update products. Here are ways they can make life easier for Product Teams.
Discussion
NEW 8 years ago
Yes! There are so many reasons to break down the silos and learn from/help each other win customers.
I wonder how many Product Teams view Customer Success in this light? When I made the move to B2B, at first I really didn't understand the difference between Customer Success and Customer Support.
trevorhatfield
8 years ago
This makes so much sense @nikkielizdemere. What primary differences have you seen between B2B and B2C in this sense @lisaabbott?
NEW 8 years ago
This makes so much sense @nikkielizdemere. What primary differences have you seen between B2B and B2C in this sense @lisaabbott?
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